Frequently Asked Questions

Everything you need to know about bringing Sans into your home.

What materials are used in Sans products?

We prioritize sustainability and durability, using FSC-certified woods, organic textiles, and non-toxic finishes to ensure your furniture is safe for your family and the planet.

How long does shipping take for larger furniture items?

Standard delivery for large items typically takes 7-14 business days. You will receive a tracking link and a scheduled delivery window once your order leaves our warehouse.

Do you offer white-glove delivery and assembly?

Yes, we offer premium white-glove service for an additional fee, which includes room-of-choice delivery, full assembly, and removal of all packaging materials.

What is your return policy?

We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return it for a full refund, provided the item is in its original condition.

Do your products come with a warranty?

All Sans furniture pieces are backed by a 5-year limited warranty covering structural defects and craftsmanship to give you peace of mind.

Can I request fabric swatches before purchasing?

Absolutely. You can order up to five complimentary fabric swatches through our website to help you choose the perfect texture and color for your space.